Oncor Electric Utility Company
Oncor is a Dallas-based electrical utility company that serves customers throughout northern Texas. The company was founded in 2001 and maintained approximately 134,000 miles of electrical distribution lines as of 2018. Oncor is the largest transmission company within the service area of the Electric Reliability Council of Texas.
Oncor provides electrical service to 120 counties and 410 communities in Texas. These communities include Dallas, Fort Worth, Midland, and Round Rock. Oncor serves residential, commercial, and industrial customers within its service area. The company offers electricity sourced from conventional coal plants as well as wind and solar power.
Oncor electric choice in Texas
Deregulation of Texas’s energy markets allows consumers like you to choose retail energy providers. Customers in the Oncor service area work with retailers to manage accounts and billing for electrical services provided by the utility. The 2002 deregulation law opened the floodgates to dozens of energy retailers to compete for new accounts.
Customers do not need to spend hours in online searches to find quotes. Compare Power allows customers to take advantage of deregulation by gathering all of the quotes in a particular ZIP code into a single search page. This no-cost comparison tool takes care of the work necessary to find the right price for electricity plans.
Oncor electricity rates in Texas
| Provider | Plan | Price | Term | Cancellation Fee | Type | Docs | |
|---|---|---|---|---|---|---|---|
A | APGE | SimpleSaver 12 Credits | $0.0680 per kWh | 12 Mo | $150 | Fixed | |
A | APGE | SimpleSaver 10 Credits | $0.0680 per kWh | 10 Mo | $150 | Fixed | |
4 | 4Change Energy | Maxx Saver Value 12 Credits | $0.0690 per kWh | 12 Mo | $20/Mo remaining | Fixed | |
F | Frontier Utilities | Saver Plus 12 Credits | $0.0690 per kWh | 12 Mo | $150 | Fixed | |
G | Gexa Energy | Eco Saver Plus 12 Green Credits | $0.0690 per kWh | 12 Mo | $150 | Fixed | |
G | Gexa Energy | Saver Plus 12 Credits | $0.0690 per kWh | 12 Mo | $150 | Fixed | |
R | Rhythm Energy | Rhythm Max Saver 12 Green Credits | $0.0690 per kWh | 12 Mo | $20/Mo remaining | Fixed | |
E | Energy Texas | The Lone Saver Plus 12 Green Credits | $0.0690 per kWh | 12 Mo | $20/Mo remaining | Fixed |
Oncor customer service
Customers experiencing non-outage service issues are able to call Oncor at 806-775-2509 Monday through Friday. This number can be used to ask questions about monthly energy usage, billing questions, or other inquiries.
Customers can also call Oncor at this number to report electricity tampering. Oncor does not address billing, connection, or disconnection questions, which are handled by retail energy providers.
Oncor power outage support
Oncor power outage information is available from the https://www.oncor.com. Customers are encouraged to call Oncor at 1-888-313-4747 seven days a week to report outages.
Oncor maintains an outage reporting tool that asks a customer for their phone number and ZIP code as part of outage reporting. This tool also features a tracker to determine the status of outage repairs.
Oncor’s online outage resource provides additional information for customers preparing for or dealing with outages. The Outage Map layers weather radar, service areas, and notes about power restoration efforts into a single visual tool. Customers using the map can see the number of outages in an area as well as estimated restoration times.
Oncor power outage information is also available by text message for customers who may not be able to access online information. The company’s My Oncor Alerts allow a user to receive power outage notices and status updates on their phone. The entire registration process can be completed online or using a quick setup text to Oncor.
Oncor energy companies
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Oncor FAQs
- What does Oncor do?
- Think of Oncor as the company that keeps the power grid running in your area. They're a transmission and distribution utility (TDU) - which means they maintain the poles and wires, deliver electricity to your home, and get your lights back on during outages. While you can choose who sells you electricity, Oncor is the one making sure it reaches your home safely.
- What is the difference between Oncor and TXU?
- Here's the key difference: Oncor owns and maintains the power lines and equipment that deliver electricity to your home. They're your utility company. TXU Energy, on the other hand, is a retail electricity provider - they sell you the actual electricity. Think of Oncor as the delivery truck and TXU as the store where you shop.
- Is Oncor owned by TXU?
- No - let's clear up this common mix-up. Oncor and TXU are completely separate companies. TXU Energy is owned by Vistra Corp, while Oncor operates independently under Sempra Energy's ownership. You'll see both names on your bill, but they're different companies handling different parts of your electricity service.
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Written by
Chief Executive Officer
Chief Consumer Advocate, Head of Product, and Founder of Compare Power
Edited by
Senior Director of Product
Senior Director of Product at Compare Power. 8+ years guiding Texans to smarter energy choices through data-driven tools and editorial excellence.
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