How do you get a switch hold?

A switch hold prevents attempts to switch providers. If you cannot pay your electricity bill, your electric company may offer a deferred payment plan, enabling you to pay the outstanding balance in installments. When you enter these agreements, the electric company can impose a switch hold on your meter to prevent you from changing providers to evade the due balance. A switch hold may also be placed if your utility company detects meter tampering at your location. Interfering with your Transmission and Distribution Utility meter is illegal and can result in a switch hold being applied.

Can I switch electricity companies with a switch hold?

You can switch electricity providers in Texas even if you have an outstanding balance, provided no switch hold is already in place. If you already have a switch hold, you need to work with the electricity company to pay off your outstanding balance before the switch hold is removed. Once it is removed, you can switch companies.

How to get electric service with a switch hold?

Lifting a switch hold requires settling any outstanding balance with your electricity company. After paying the balance in full, removing the switch hold may take up to 72 hours. If your service has been disconnected due to non-payment, you must settle your outstanding balance with your current provider to restore your electricity.

Can I get prepaid electricity with a switch hold?

No, you cannot get prepaid electricity with a switch hold. A switch hold is typically implemented by the current electricity provider to restrict customers from switching to a new provider until certain conditions are met, such as clearing any outstanding balance or resolving specific issues. As long as the switch hold is in place, you will not be able to enroll in a prepaid electricity plan. It is necessary to resolve the hold with your current provider before exploring prepaid electricity options.

What if I am a new occupant facing a switch hold?

You are not responsible for their debt, and you can have the hold removed by proving you are not that person with the switch hole and are a new resident of the premise. **Steps to Remove a Switch Hold on as a New Occupant (when you hit a switch-hold snag when placing a move-in electricity order)** 1. **Request a New Occupant Confirmation (NOC) Form** Contact the electricity provider you want to enroll with and request a New Occupant Confirmation (NOC) form. 2. **Provide Proof of Residency** Along with the NOC form, you'll need to **submit one or more** of the following documents: 3. 1. Lease agreement or mortgage statement 2. Closing disclosure or deed 3. Recent utility bill in your name (water, internet, etc.) 4. Government-issued ID with the new address 4. **Submit Documents to the Utility Company** Your chosen electricity provider will guide you on where to send the form and documents. The utility company (not the provider) verifies and removes the switch hold. 5. **Complete your electricity plan order at ComparePower.com** The verification process typically takes 24 to 72 hours. We update the switch hold status directly from ERCOT every 24 hours. When placing your order, you will enter your address. Once the switch hold is removed, you wont' see that error and will be able to proceed with your checkout.

El laberinto de las retenciones en Texas

¿Qué es una retención de interruptor?

Un proveedor de electricidad minorista (REP) aplica una retención de cambio para evitar que los clientes cambien de compañía antes de pagar sus facturas o si detectan que su contador ha sido manipulado.

Puede eliminar una retención de cambio pagando las facturas pendientes o presentando una Declaración de Nuevo Ocupante (NOS) si acaba de mudarse.

Navegar por el proceso de retención del cambio

¿Se encuentra en Texas y está pensando en cambiar de proveedor de electricidad, pero una retención de cambio se interpone en su camino?

Muchos tejanos se encuentran en este aprieto, inseguros de cómo navegar por el proceso de retención de cambio. Pero no se preocupe. Le tenemos cubierto.

Desmitificaremos el proceso de cambio de domicilio y le proporcionaremos toda la información que necesita para hacer una transición sin problemas.

Comprender el enigma de la retención de interruptores

Los REP de Texas aplican una retención por cambio para evitar que los clientes se cambien a otro proveedor antes de liquidar sus facturas vencidas.

Protege a las empresas eléctricas, garantizando que los clientes cumplan sus obligaciones financieras.

Pero, ¿qué significa esto para usted y cómo puede afrontarlo?

How do you get a switch hold?: A switch hold prevents attempts to switch providers. If you cannot pay your electricity bill, your electric company may offer a deferred payment plan, enabling you to pay the outstanding balance in installments. When you enter these agreements, the electric company can impose a switch hold on your meter to prevent you from changing providers to evade the due balance. A switch hold may also be placed if your utility company detects meter tampering at your location. Interfering with your Transmission and Distribution Utility meter is illegal and can result in a switch hold being applied.

¿Se enfrenta a una retención de cambio en Texas?

Si se aplica una retención de cambio a su dirección, tiene varias formas de solucionarlo.

Can I switch electricity companies with a switch hold?: You can switch electricity providers in Texas even if you have an outstanding balance, provided no switch hold is already in place. If you already have a switch hold, you need to work with the electricity company to pay off your outstanding balance before the switch hold is removed. Once it is removed, you can switch companies.

Si le cortan la electricidad por impago, póngase en contacto con su proveedor actual y solicite un plan de pagos para liquidar el saldo pendiente poco a poco.

Al aceptar un plan de pago, reconoce que se aplicará una retención de cambio a su dirección de servicio.

No llegue a un acuerdo de pago con su compañía eléctrica para evitar la retención del cambio. En lugar de eso, intente pagar la totalidad de la factura si es posible.

How to get electric service with a switch hold?: Lifting a switch hold requires settling any outstanding balance with your electricity company. After paying the balance in full, removing the switch hold may take up to 72 hours. If your service has been disconnected due to non-payment, you must settle your outstanding balance with your current provider to restore your electricity.
Can I get prepaid electricity with a switch hold?: No, you cannot get prepaid electricity with a switch hold. A switch hold is typically implemented by the current electricity provider to restrict customers from switching to a new provider until certain conditions are met, such as clearing any outstanding balance or resolving specific issues. As long as the switch hold is in place, you will not be able to enroll in a prepaid electricity plan. It is necessary to resolve the hold with your current provider before exploring prepaid electricity options.
What if I am a new occupant facing a switch hold?: You are not responsible for their debt, and you can have the hold removed by proving you are not that person with the switch hole and are a new resident of the premise. **Steps to Remove a Switch Hold on as a New Occupant (when you hit a switch-hold snag when placing a move-in electricity order)** 1. **Request a New Occupant Confirmation (NOC) Form** Contact the electricity provider you want to enroll with and request a New Occupant Confirmation (NOC) form. 2. **Provide Proof of Residency** Along with the NOC form, you'll need to **submit one or more** of the following documents: 3. 1. Lease agreement or mortgage statement 2. Closing disclosure or deed 3. Recent utility bill in your name (water, internet, etc.) 4. Government-issued ID with the new address 4. **Submit Documents to the Utility Company** Your chosen electricity provider will guide you on where to send the form and documents. The utility company (not the provider) verifies and removes the switch hold. 5. **Complete your electricity plan order at ComparePower.com** The verification process typically takes 24 to 72 hours. We update the switch hold status directly from ERCOT every 24 hours. When placing your order, you will enter your address. Once the switch hold is removed, you wont' see that error and will be able to proceed with your checkout.

Ayuda para pagar la factura de la luz

Si tiene dificultades para gestionar sus facturas energéticas, existen programas de ayuda que pueden echarle una mano.

Consulte el Programa de Asistencia Energética para Hogares de Bajos Ingresos (LIHEAP) en LIHEAP, un programa federal que ayuda a las familias necesitadas con sus gastos energéticos. O visite LIHEAP on benefits.gov para conocer las distintas prestaciones públicas que pueden adaptarse a su situación específica.

Pasar al ahorro

Si estás listo para cambiar de proveedor de electricidad en Texas, Compare Power está aquí para ayudarte.

No dejes que un interruptor se interponga en tu camino. Actúa hoy mismo.

¿Aún con dudas? Hable con un humano.

Expertos en energía con base en Texas — sin menús telefónicos, sin guiones.

Chat en vivo

Esquina inferior derecha de su pantalla

Lun–Vie 8:30 AM – 6:30 PM

855-441-3030

Le contestan tejanos de verdad

Lun–Vie 8:30 AM – 6:30 PM · Sáb 9 AM – 4:30 PM

support@comparepower.com

Respondemos rápido

¿Esta página realmente le ayudó?

Las respuestas directas mejoran la próxima versión.